EC77 Privacy Policy – How We Protect Your Data

EC77 is an online betting and gaming platform that serves Pakistani players. We understand that you are trusting us with personal and financial information when you create an account and use our services. That trust is something EC77 takes seriously, and this Privacy Policy is our commitment to being completely transparent about how we handle your data.

When you sign up on EC77, use any of our games, place bets, make deposits or withdrawals, or contact our customer support team, you inevitably share personal data with us. Some of that data is information you provide directly. Some of it is generated automatically through your use of the platform. This Privacy Policy covers all of it – what it is, why we need it, and what we do with it.

EC77 has always operated on the principle that we collect the minimum personal data necessary to deliver the service properly and keep it secure. We do not build profiles for advertising purposes. We do not sell your data. We do not share it with parties who have no legitimate operational need for it. These are not just words – they are the way EC77 has been run since the platform launched, and they will continue to be the standard we hold ourselves to.

For the purposes of data protection, EC77 (operating through ec77.wine) is the data controller responsible for your personal data. This means EC77 determines the purposes and means of processing your personal data and is accountable for doing so in accordance with applicable data protection principles.

If you have any questions about how EC77 processes your personal data, or if you wish to exercise any of your rights as a data subject, you can contact EC77's data protection team at support@ec77.wine. We respond to all data-related enquiries within 5 working days.

EC77 collects the following categories of personal data:

EC77 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing your profile, making a deposit, requesting a withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data gathered automatically through your interaction with the EC77 platform, including via cookies and similar tracking technologies described in Section 8.
• Payment processors: EC77 receives confirmation data from Easypaisa, JazzCash, NayaPay, and other payment providers when you make a deposit or withdrawal. EC77 does not directly receive or store full payment card numbers – these are handled by the payment processor.
• Verification providers: When enhanced identity verification is required, EC77 may use a third-party KYC provider to verify identity documents. The results of that verification are shared with EC77 but the underlying document data is handled by the provider in accordance with their own privacy policy.
• Fraud detection services: EC77 uses automated fraud detection tools that analyse technical data to identify suspicious activity patterns. This processing is conducted to protect both EC77 and its players from fraudulent account use.

EC77 uses the personal data it collects for the following specific purposes:

• To create and maintain your EC77 account and verify your identity where required.
• To process your deposits and withdrawals in PKR via Easypaisa, JazzCash, and other supported payment methods.
• To allow you to access and use EC77's games, betting markets, promotions, and other platform features.
• To detect and prevent fraud, money laundering, collusion, cheating, and other prohibited activities on the EC77 platform.
• To comply with anti-money laundering (AML), know-your-customer (KYC), and other legal and regulatory obligations applicable to EC77's operations.
• To operate EC77's responsible gaming programmes, including monitoring for signs of problem gambling and activating player-requested restrictions.
• To communicate with you regarding your account, transactions, security, and any issues you raise with EC77's support team.
• To send you promotional communications about EC77 bonuses, tournaments, and new features, subject to your marketing preferences as described in Section 13.
• To improve the EC77 platform based on aggregated, anonymised usage data that tells us which features players find most valuable.
• To resolve disputes and legal claims and to defend EC77's legal rights where necessary.

EC77 processes your personal data on the following legal bases:

• Contract performance: Most data processing by EC77 is necessary to deliver the service you signed up for. Without processing your identity, payment, and account data, EC77 cannot provide you with access to games, process deposits and withdrawals, or maintain your account.
• Legal obligation: EC77 is subject to legal obligations including AML regulations, KYC requirements, and data retention obligations imposed by its operating licence. Processing for these purposes is a legal requirement, not optional.
• Legitimate interests: EC77 processes certain technical and usage data on the basis of legitimate interests – specifically, our interest in maintaining platform security, detecting fraud, improving the product, and operating a fair gaming environment.
• Consent: Where EC77 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent, which you can withdraw at any time.

EC77 shares your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processing partners receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Game providers: Licensed third-party game providers who supply EC77's slot, live dealer, and other game content receive your user identifier and relevant session data to deliver the game experience. They do not receive your full personal profile or payment details.
• KYC and verification providers: Third-party identity verification services receive document data when enhanced verification is required. These providers are bound by strict contractual data protection obligations.
• Fraud detection and security providers: EC77 uses third-party tools to monitor for fraudulent activity. These tools process technical data but do not receive personally identifying information beyond what is strictly necessary.
• Regulatory and law enforcement authorities: EC77 will share personal data with competent authorities when required to do so by applicable law, court order, or regulatory direction. EC77 will notify you of such disclosures where legally permitted to do so.
• Professional advisers: EC77's legal, accounting, and audit advisers may have limited access to personal data in the course of providing professional services. All such advisers are bound by confidentiality obligations.

EC77 uses cookies and similar technologies on ec77.wine to enable essential platform functionality, remember your preferences, maintain your login session, and analyse how the platform is used in aggregate.

Types of cookies EC77 uses:

• Essential cookies: Required for the platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking EC77's core functionality.
• Functional cookies: Remember your preferences such as language settings and game display options. These improve your experience but are not essential.
• Analytics cookies: Collect anonymised data about how players use EC77, which pages are visited most, and where technical errors occur. This data is used only to improve the platform. EC77 does not use analytics data to identify individual users.
• Marketing cookies: Used only with your consent to track which EC77 promotions you have interacted with so we can send you relevant offers. You can opt out of marketing cookies at any time.

Most modern browsers allow you to control cookie settings. Disabling essential cookies will affect your ability to use EC77 normally. Disabling analytics and marketing cookies will not affect your core EC77 experience. EC77 displays a cookie consent notice on first visit through which you can manage non-essential cookie preferences.

EC77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulation.

• Active account data: Retained for the duration of your relationship with EC77, i.e., as long as your account remains open.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by applicable AML regulations. This includes deposit and withdrawal records, bet histories, and bonus transaction logs.
• KYC and verification documents: Retained for 5 years from the date of account closure or the date the document was submitted, whichever is later, in accordance with regulatory requirements.
• Support communications: Retained for 3 years from the date of the last communication, to allow EC77 to resolve any subsequent disputes relating to the same subject matter.
• Closed account data: After account closure, EC77 retains a minimal set of data for the mandatory regulatory periods described above, then securely deletes or anonymises all remaining personal data.

EC77 implements a layered security approach to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and EC77's servers.
• Encrypted storage of sensitive data fields including passwords, which are hashed and salted rather than stored in readable form.
• Role-based access controls ensuring that EC77 staff can only access personal data relevant to their specific job function.
• Regular security audits and penetration testing of EC77's platform infrastructure.
• Two-factor authentication options for player accounts to protect against unauthorised login.
• Automated anomaly detection systems that flag unusual account activity for review.
• Strict vendor security requirements applied to all third-party providers who process EC77 player data.

Despite these measures, no system is entirely immune to security incidents. In the event that EC77 becomes aware of a breach affecting your personal data, we will notify you promptly and provide guidance on any protective steps you should take.

As an EC77 player, you have the following rights over your personal data. You can exercise any of these rights by contacting EC77 support at support@ec77.wine:

EC77 is strictly an 18+ platform. EC77 does not knowingly collect personal data from any person under the age of 18. If EC77 becomes aware that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account closed.

If you are a parent or guardian and believe that a minor in your care has created an EC77 account or provided personal data to EC77, please contact us immediately at support@ec77.wine. We will investigate and take appropriate action promptly.

EC77 supports the use of parental control software for households where minors may have access to devices used by adults. Information about available parental control tools is included in our Responsible Gaming section.

EC77 may send you promotional communications about bonuses, new games, tournaments, and other EC77 features. We will only do this if you have opted in to receive marketing messages during registration or subsequently through your account preferences.

You can opt out of EC77 marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any EC77 marketing email.
• Updating your communication preferences in your EC77 account settings.
• Contacting EC77 customer support at support@ec77.wine and requesting to be removed from all marketing lists.

Opting out of marketing communications will not affect EC77's ability to send you transactional and service communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, and responses to support queries. These are not marketing communications and cannot be disabled while your account remains active.

EC77 reserves the right to update this Privacy Policy from time to time. When material changes are made, EC77 will notify registered players by email and by displaying a prominent notice on the platform for at least 30 days before the changes take effect.

If any proposed changes are unacceptable to you, you should stop using EC77 and close your account before the effective date of the changes. Your continued use of EC77 after the effective date of updated terms constitutes acceptance of those changes.

The version of this Privacy Policy currently in force is the one with the "Last updated" date shown at the top of this page. EC77 keeps a record of previous versions, which are available on request.

For any questions, concerns, or requests relating to this Privacy Policy or EC77's handling of your personal data, please contact us:

EC77 takes all privacy queries seriously. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction.

This Privacy Policy is an integral part of EC77's full legal framework governing your use of the platform. Please also refer to EC77's Terms and Conditions and Responsible Gaming policy for the complete picture of your rights and obligations as an EC77 player.